From 2001 up until quite recently, we were the ‘poster boys’ of Ebay. Not only were we Top Rated Sellers providing a premium service with a Powerseller status and the first to be offered new trials and products, but we’d also managed to keep a 100% positive rating for almost the entire 12 years we’d been trading over nearly 10,000 transactions totaling around £200,000. Anyone who’s ever had an Ebay account knows that’s really quite some feat and, I can assure you, it took some serious effort to keep that many people happy!
But the extra mile was worth it. Our feedback was exceptional, with happy customers gushing over the service they got in both feedback form and directly by some incredibly touching emails. Our repeat purchase levels were off the charts as were our customer satisfaction scores.When we rang Ebay for any issues, we were repeatedly commended on our performance, told what a great example we were, and how much Ebay needed sellers like us. Despite the extra work, it was very satisfying and our reputation grew and grew. By July 2016, we’d reached 7381 positive feedback at 100% satisfaction and customers could see we had years of top rated sales behind us. Continue reading “We are to Ebay as Lance Armstrong is to cycling”